The Cook Appliance Service Family
Established 1972 by my grandfather William (Bill) Cook. He retired from Goodrich and everyone in the Shively area knew Mr Cook. The most kind, patient, giving person ever. He started the stepping stones to who we are now. When he passed his daughter took it over, the legendary Betty Cook Pryor. Everyone requested the ladies to come to their house to fix their appliances. Her and I used to work together as a team as I shadowed her for many years while I learned everything I could. When her husband passed (my dad), she graciously handed the reins to me so she could retire.
Now me, Kelly (the granddaughter), and Bill’s grandson own and operate the company. We are in our 4th generation of family members and have children and grandchildren to keep the place going for many years to come. A lot of our customers are family members of people that called Mr Cook, many years ago. They’ve kept our number all these years. We love that. We are honest, and as affordable as we can be. We are very transparent with our customers during our visits. We are courteous and respectful. And most of all, we honor and follow the golden rule.
Cook Appliance Service LLC has been around since 1972 when it was established by W.L (Bill) Cook. Our number has always been 502-448-6089, and any other number found online is incorrect or fraudulent. As a small, family-owned and operated business, we require appointments and follow CDC safety guidelines. We ask our customers to respect our technicians’ safety by maintaining a 6ft distance while in your home.
We repair a variety of brands including Whirlpool, Kenmore, Maytag, Frigidaire, Speed Queen, Roper, Estate, Amana, Admiral, GE, Hotpoint, Haier, Inglis, and more. However, we do not service Samsung or LG products at this time.
Our services include repairing refrigerators, freezers, washers, dryers, dishwashers, stoves, cooktops, double ovens, built-in ovens, and much more. We specialize in vintage appliances and are dedicated to repairing items to the fullest of our ability. Unlike other companies that may suggest replacing your item and collecting their trip charge, we strive to repair your items to avoid the need for replacement.
Our Core Values
At Cook Appliance Service, we are passionate about helping our customers get the most out of their appliances. That’s why we’ve developed a set of core values that guide us in all that we do. We believe in providing excellent customer service and offering an honest, reliable repair service at an affordable price. Our team is dedicated to taking the time to understand each customer’s individual needs before starting any work and using quality parts on every repair job. Lastly, safety is our top priority – we make sure to keep up with all industry standards so that our customers can be assured their appliances are being handled by experienced professionals. These core values have been the foundation of our business since day one, and they will continue to be for years to come.
At Cook Appliance Service, we take great pride in upholding our core values of excellent customer service, reliable repair service, safety and affordability. We are committed to delivering the best experience possible for all of our customers. With communication and honesty as the cornerstones of our business model, let’s explore how we can build a lasting relationship with you.
Communication and Honesty
At Cook Appliance Service, we know that communication and honesty are essential to building lasting customer relationships. That’s why our team of technicians takes the time to understand your individual needs before starting any work. We also strive for transparency in all areas, from the service charge to what items need repair. We are committed to providing you with honest feedback on the best course of action for your appliance repair needs so that you can make the most informed decision possible. We want you to have peace of mind when it comes to entrusting us with your broken appliances, so you can rest assured that we will always communicate openly and honestly with you throughout the entire process.
At Cook Appliance Service, we understand the importance of providing honest and reliable service. That’s why we strive to ensure that all of our customers receive the best possible care from our technicians. Our commitment to integrity and transparency is unparalleled, so you can trust us with your appliance repair needs. Next up: Learn about how our commitment to integrity makes us stand out from the rest!
Our 5th Generation Appliance Technician in Training
Our Friendly Team
Meet the friendly team behind Cook Appliance Service! We are a family-owned business with over 50 years of experience in providing appliance repair services to customers throughout the area. Our team of technicians is highly trained and experienced, and take great care to ensure that each job we do is performed with the highest standards of quality and integrity.
We understand that having a broken appliance can be stressful, so our technicians always strive to provide a professional service with minimal disruption. We also offer competitive rates on all repairs, so you can rest assured that you’re getting the best value for your money.
At Cook Appliance Service, we are committed to providing you with peace of mind when it comes to your appliances. Whether it’s a large or small repair job, our team is here to make sure that you get the best service possible – every time!
Who We Are
William Luther Cook
Betty Cook Pryor
Former Owner & Technician
(W.L Cooks daughter)
Former Owner & Technician
(W.L Cooks granddaughter)
Technician & Veteran
(Husband of Kelly)
Technician & Veteran
(W.L Cooks Great Grandson)
Technician of 20 years
Commitment to Integrity
At Cook Appliance Service, we are committed to providing you with the best possible service. Our team of technicians is dedicated to providing honest and reliable repair services for both residential and commercial customers. We take great care in making sure that each job we do is performed with the highest standards of quality and integrity.
We understand that our customers rely on us for their appliance repair needs, so we take it upon ourselves to go above and beyond in terms of customer service. We make sure to always be available when you need us, and if there’s ever an issue with a job we’ve completed, we will work with you until it is resolved to your satisfaction.
Our commitment to integrity has earned us positive reviews from many happy customers over the years – proof that our dedication to quality service is second-to-none! If you’re looking for a professional appliance repair service that can provide you with peace of mind and an entire business built on trust and honesty, then look no further than Cook Appliance Service!
At Cook Appliance Service, we strive to provide the best possible service for our customers, and are committed to delivering a quality experience every time. When you choose us for your appliance repair needs, you can rest assured that you’re in good hands. And now, meet the friendly team behind the scenes that makes it all happen!
Family Owned and Operated
Cook Appliance Service Specializes in Vintage Appliances
Cook Appliance service is in the "Repair" business. We are not like most companies that come to your home just to tell you that you need to replace your item and collect their trip charge and leave. We try our very best to repair your items, not to have you replace your item, to our fullest ability.